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Terms of Use

HelloDial is a trading name of Telappliant Ltd Co. Registered number: 04632756.

By using the HelloDial website, you agree to be bound by Telappliant's (HelloDial) Terms & Conditions set out below.

In the following terms and conditions, the words 'HelloDial', 'we', and 'our', are used to refer to the HelloDial Service, the trading name of Telappliant Ltd.

HelloDial is a telephony service which utilises an internet connection to make and receive telephone calls. Various services are available which include telephone numbers, outbound calling, call plans as well as an array of advanced telephony features. For detailed information about the services provided by HelloDial please visit www.HelloDial.org.

VoIP Calling

Call destinations mentioned on HelloDial Packages include mobile and landline destinations and exclude personal and premium rate numbers (unless mentioned otherwise).

Outbound calls and inbound calls to and from the PSTN network respectively, are limited to 2 (two) concurrent calls unless otherwise specified.

In the case of the user call records for outgoing PSTN calls, HelloDial will allow online retrieval of all call records from the past 90 (ninety) days only.

Upon signing up for a HelloDial service a free incoming 0843 number is given to customers.

Price and availability information is subject to change without notice.

Emergency Calls

Emergency calls (999 or 112) are available with the HelloDial service only once customers have registered a mainland UK address, excluding users located in the Isle of Man or Channel Islands.

Contract period

A minimum contract period is applicable to all HelloDial subscription services. The minimum contract term is the minimum period for which the customer must remain on and is liable for payment of their HelloDial service from the time it is activated.

Unless otherwise stated the minimum contract period is 3 (three) months.

After the minimum contract period subscribers may terminate their subscription with one month's notice.

In the event that the contract is subject to distance selling regulation, where service starts within 7 days of purchase, rights of cancellation will end upon commencement of service.

Billing

The subscription fee will be issued monthly. It is your responsibility to ensure your payment details are accurate and up-to-date to ensure we receive payment on the due date. HelloDial reserves the right to cancel your subscription if payment is not received every month.

Initial payment is for one month in advance and is non-refundable.

HelloDial may suspend and / or disconnect your Services at its discretion. We will normally inform you before we suspend or terminate your access to the Service.

Any credit balance unused for 6 (six) months or more will be deducted from a user's account. Call credit purchased online is non-refundable upon use of service. Incoming numbers which have not been dialled within the last 6 months may be disabled by HelloDial.

A £10 reactivation fee will be charged if a number has not been used (i.e. a call not successfully being answered by the endpoint, whether it is a VoIP device or diverted PSTN destination) within a 6 (six) month period.

HelloDial has the right to close/block HelloDial accounts that we suspect to be fraudulent and proof of identification maybe requested to verify users.

Any accounts which have not been used for 6 months or more maybe suspended by HelloDial. We will normally inform you before we suspend or terminate your access to the Service. An activation fee may be charged to reinstate the account.

Fair Use Policy

Fair usage policy applies for calling packages with inclusive monthly minutes. For further details, please view the terms of the specific calling package online at www.HelloDial.org.

Service Cancellation

Cancellation of the service will require one months notice from the end of the minimum contract period, stated for the service subscribed to by the user.

Processing, Shipping & Returning orders

HelloDial aims to ship all items within 24 (twenty four) hours of receiving the order but the order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable. We regret we are not able to supply dates when our suppliers may get an item in stock.

Credit and debit cards are debited before items are shipped by HelloDial. All prices include sales taxes (where applicable) unless otherwise stated.

In most cases, we will ship products that are in stock the same day if your order is placed MON-FRI, before 2.45pm GMT. If your order is placed after 2.45pm, it will be shipped the next working day. The order should be received the next working day after we ship it. Please note that the order may be sent to you in instalments.

We make every effort to ensure that our site has up-to-date information about product availability. If an item is not in stock at the time you place an order customers may cancel the order at this stage if they wish to do so. We will take appropriate steps to reimburse any payment customers have made in respect of that order.

Shipments to customers delivery address may be subject to import duties and taxes which are levied once a shipment reaches the customers country. Any such additional charges to clear customs must be borne by the customer. Customers should note that customs policies vary widely from country to country so we advise that customers contact their local customs office for further information. Note that international shipments are subject to opening and inspection by customs authorities.

Returns are acceptable for items that are up to 1 (one) year old depending on the condition of the original item at the time of return. Full refunds are only available on items that are returned within 7 (seven) days and are still in their original package and in a brand new condition. Full details of our shipping and returns policy can be found on our website at https://www.HelloDial.org/products/shipping.php.

Site Information

To the fullest extent permitted at law, HelloDial is providing this site: www.HelloDial.org and its contents on an "as is" basis and makes no representations or warranties of any kind with respect to this site or its contents. HelloDial disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, HelloDial does not represent or warrant that the information accessible via this site is accurate, complete or current.

Modification of Terms

HelloDial reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the HelloDial site. These terms and conditions will apply to your order once you have received your confirmation email. They will supercede any other terms and conditions in whatever form given. Please print and retain a copy of the terms and conditions once you have received your confirmation email.

Limitation of Liability

This liability section applies only to the extent permitted by law.

User agrees to indemnify, defend and hold HelloDial, its affiliates, directors, officers, employees, agents and licensors harmless from and against any and all claims, actions, expenses, losses, and liabilities (including courts costs and reasonable attorneys' fees), arising from or relating to this agreement including user's access to and use of the SIP server to the maximum extent permitted by applicable law, in no event shall HelloDial.org or any of its licensors, be liable for any indirect, special, punitive, exemplary, or consequential damages, arising out of the access to or use of or inability to access or use the SIP server, or that result from mistakes, omissions, interruptions, deletions of files, errors, defects, delays in transmission or operation or any failure of performance, even if advised of the possibility of such damages.

The HelloDial telephony service is not intended as a substitute of the PSTN telephony service. HelloDial registered users must ensure a PSTN telephony line is available at the location from which they use the service.

Dispute Resolution Scheme

Telappliant is a member of Communication and Internet Services Adjudication Scheme (CISAS). The scheme provides an informal and independent way of settling disputes between companies and their customers. An independent adjudicator appointed under these rules will make a decision on such disputes by considering the information received from the customer and the company. The scheme can be used to settle disputes about bills and communication services provided to customers.

A customer who wants to put a dispute through the scheme must fill in and return an application form. These are available from the CISAS website at www.cisas.org.uk. Customers can ask CISAS for help to fill in the form.

The customer cannot apply to the scheme unless they have started a formal complaint through the company's formal complaints procedure and at least eight weeks has passed since they first put the complaint through the company's formal complaints procedure; or the company agrees, in writing, that the dispute can be settled through the scheme. Customers must also apply to the scheme within nine months of first making their first formal complaint about the matter to the company.

For more information on our Dispute Resolution Scheme please visit the CISAS website at: www.cisas.org.uk.

IMPORTANT INFORMATION

THIS IS A VOICE OVER DATA NETWORK SERVICE AND AS SUCH, IT IS DEPENDENT ON YOUR CONNECTION TO THE DATA NETWORK AND THE DATA NETWORK ITSELF. YOUR SERVICE MAY THEREFORE CEASE TO FUNCTION IF THERE IS A POWER FAILURE OR A FAILURE IN THE UNDERLYING DATA NETWORK. CONFIRMATION BY ACCEPTING THE TERMS OF USE, YOU (HEREINAFTER THE 'USER') ARE STATING THAT YOU AGREE TO ACCEPT AND BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT. DO NOT PROCEED IF YOU ARE UNABLE TO AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT. THESE TERMS AND CONDITIONS OF SERVICE FOR USE OF HelloDial.ORG SIP SERVER (THE 'AGREEMENT') CONSTITUTE A LEGALLY BINDING CONTRACT BETWEEN HelloDial.ORG AND THE ENTITY THAT AGREES TO AND ACCEPTS THESE TERMS AND CONDITIONS. ACCESS TO HelloDial.ORG'S SESSION INITIATION PROTOCOL SERVER ('SIP SERVER') IS BEING PROVIDED ON AN 'AS IS' AND 'AS AVAILABLE' BASIS, AND HelloDial.ORG MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO USER'S ACCESS OF THE SIP SERVER, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, TITLE OR FITNESS FOR A PARTICULAR PURPOSE. FURTHER, HelloDial.ORG MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE SIP SERVER OR USER'S ACCESS THERETO, WILL BE AVAILABLE AT ANY GIVEN TIME, OR WILL BE FREE FROM ERRORS, DEFECTS, OMISSIONS, INACCURACIES, OR FAILURES OR DELAYS IN DELIVERY OF DATA. USER ASSUMES, AND HelloDial.ORG DISCLAIM, TOTAL RISK, RESPONSIBILITY, AND LIABILITY FOR USER'S ACCESS TO AND USE OF THE SIP SERVER.

ACCESS TO HelloDial.ORG SIP SERVICE IS BEING PROVIDED ON A NON-EXCLUSIVE BASIS. USER ACKNOWLEDGES AND UNDERSTANDS THAT HelloDial.ORG SIP SITE IS IN A DEVELOPMENTAL STAGE AND THAT HelloDial.ORG MAKES NO GUARANTEES REGARDING THE AVAILABILITY OR FUNCTIONALITY THEREOF. USER MAY NOT SUBLICENSE ITS ACCESS RIGHTS TO THE SIP SERVER TO ANY THIRD PARTY.

YOU ACCEPT E-MAIL AS A VALID MEANS OF COMMUNICATION OF ANY AGREEMENT BETWEEN YOU AND HelloDial. YOU MUST CHECK THAT THE DETAILS OF YOUR CONFIRMATION EMAIL ARE CORRECT AS SOON AS POSSIBLE AND YOU SHOULD PRINT OUT AND KEEP A COPY FOR YOUR RECORDS. THIS CONFIRMATION E-MAIL AMOUNTS TO AN ACCEPTANCE BY HelloDial (OR 3RD PARTY SUPPLIER THAT IS ENGAGED ON YOUR BEHALF BY HelloDial) OF YOUR OFFER TO BUY GOODS FROM HelloDial AND THIS ACCEPTANCE IS EFFECTIVE REGARDLESS OF WHETHER OR NOT YOU RECEIVE THE E-MAIL.

HelloDial SERVICES ARE FREE TO BE WITHDRAWN FROM A PROSPECTIVE CONTRACT AT ANY TIME PRIOR TO ACCEPTANCE. THIS ALSO APPLIES IN THE CASE OF ANY ERROR OR INACCURACY IN RESPECT OF THE GOODS, ANY DESCRIPTION APPLIED TO THE GOODS, THE AVAILABILITY OF THE GOODS OR THE ORDER ITSELF.

Agree to proceed

U.S. Office                Add : 650 East Devon Avenue, Suite 133, Itasca, IL 60143 USA Tel : +1-630-875-9750
Korea Office            Add : #501, SamHyun Bldg, 508-3 Sinsa-Dong,Kangnam-Gu, Seoul, South Korea Tel : +82-2-542-0777
Colombia Office      Add : Carrera 106 No. 15-25, Interior 31, Bodega 6, Bogota, Colombia Tel : +82-2-542-0777